ITIL 4: Real evolution or marketing hype?
The publication of the first ITIL 4 book (“ITIL Foundation ITIL 4 Edition”) reveals the content of the new version of ITIL. The famous framework was last updated in 2011. Needless to say, this ITIL 4 version was so eagerly awaited! The release of the first book was preceded by a teasing campaign cleverly orchestrated in…read more