ITIL 4: Real evolution or marketing hype?

The publication of the first ITIL 4 book (“ITIL Foundation ITIL 4 Edition”) reveals the content of the new version of ITIL. The  famous framework was last updated in 2011. Needless to say, this ITIL 4 version was so eagerly awaited! The release of the first book was preceded by a teasing campaign cleverly orchestrated in…

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