We can assist you in the following areas.
Your service portal is the digital showcase of your company for your staff and your ecosystem of business partners. It must offer a modern and intuitive user experience, wherever the user be. It provides an easy access to IT and non-IT service catalogs and ressources that users need to do their work, with tools like search engines, chatbots, etc.
Our consultants will assist you in designing modern and engaging service portals and digitizing your service catalogs. We’ll help with the integration of the service portal with your back-office applications so that you can benefit from the automation of request management and service delivery processes. We’ll also provide our web development skills as appropriate so that the portal look-and-feel reflects your company’s brand identity and provides best-in-class user experience.
Our services build on the latest features offered by ServiceNow Service Portal and HPE / Microfocus ITSMA.
CMS (Configuration Management System) is an indispensable foundation layer for efficient IT Management.
A well-thought CMS should document all components used for the production of IT services and offer dynamic modelling capabilities to reflect the actual business services supported by IT. Modern CMS can aggregate existing data sources and help all involved contributors and agents share reliable and accurate information about services.
Our consultants will help you design a CMS that fits your organization’s objectives and maturity. We’ll build together a realistic roadmap, staged on maturity levels bringing measurable outcomes for the improvement of your delivery processes (service desk, incidents, changes, service level management, etc.). We’ll also help with the setup and deployment of your CMS environment, including the automation of discovery and service modelling.
Our consultants have years of experience on ServiceNow (CMDB and ITOM), Micro Focus UCMDB and BMC Atrium CMDB and Discovery.
Asset Management complements Configuration Management and covers administrative and financial aspects of the lifecycle of technology assets. It’s an essential dimension for keeping technology costs under control.
We have a strong background in the implementation of extensive Asset Management processes and solutions, integrated with CMS and procurement systems.
Our consultants can assist you in the implementation of your solution on the basis of proven best practices, from the assessment of your current processes to the design and setup of your new platform.
Our services build on HPE / Micro Focus Asset Manager (part of the new ITSMA Suite) and ServiceNow ITAM and SAM modules.
The Endpoint Management concept came out lately to address the management of various digital devices used to access applications : PCs, smartphones, tablets and other connected objects.
For most companies, there has been an exponential growth in the number of devices that need a certain extent of remote management systems, and this trend is likely to continue with the spread of IoT and machine learning applications.
In order to cope with this growing complexity, we offer solutions to reduce costs by the implementation of a unique management platform based on Radia Client Automation (RCA). RCA is a powerful technology that can track usage and configuration of a wide array of connected devices (from PCs to smartphones, and many more) and automatically align their configuration with a predefined baseline.
For most companies, ITIL processes have been in use for more than 15 years and have been deployed on legacy ITSM platforms. Although ITIL has improved the effectiveness of IT operations, those processes must now evolve under the influence of several major trends :
- the pressure from the business to deliver new digital services, internally and for customers ;
- the transformation of delivery models which goes along with the modernization of infrastructures and applications, particularly the move toward more cloud services ;
- the generalization of agile and devops methodologies that shift the boundaries of traditional ITIL processes.
Our consultants can help you define and implement a consistent framework for the continuous improvement of your processes on the basis of proven best practices implemented in the major Service Management platforms. We’re advocating a pragmatic approach that leads to easily implementable recommendations based on the reality of state-of-the-art solutions and delivers short-term outcomes for your business.